SHIPPING & RETURNS
We charge a flat rate cost of $14.95 per order.
We offer a free postage for all Australian orders over $350, and a free shipping for all beauty gadgets.
Delivery of items is subject to availability, and we cannot accept responsibility or liability for any item that it is not able to be sourced due to circumstances out of our control. However, we endeavour to process the order as soon as we possibly can.
If you’re not 100% satisfied with the items you purchased, we offer a full refund of the goods purchased or a store credit valid up to 6 months, on the condition that the items are not used, in their original condition as purchased, with all labels/tickets/packaging attached.
Items that will not be accepted for return are including but not limited to cosmetics?, beauty gadgets, special order items, and clearance items. Due to the nature of the item and for hygiene purposes, we won’t be accepting returns in cosmetics and beauty gadgets. We urge you to please choose wisely before order.
Requests for refunds or returns must be made within 7 days of delivery of goods. Please contact us via the contact page or alternatively you can send us an email to [email protected] Please note a 20% restocking fee will apply for the returned items.
For the full terms and conditions, kindly refer to our Terms and Conditions page.
PLEASE NOTE: No returns are offered for the sale items and cosmetics, and a restocking fee applies. For hygiene purposes, we won’t also be accepting any returns for beauty gadgets.
We reserve the right to refuse returned items if the items do not comply to our returns policy. We accept no responsibility for returns that are sent by non traceable postage methods and are not received. Unfortunately, without the items we cannot issue a refund. We strongly suggest you send your returns using a traceable method.
In all instances, please ensure that the goods to be returned are packaged well in a strong box so they will not be crushed or damaged in transit. Crushed or damaged items will not be accepted and will be returned to the customer at our discretion. A shipping fee applies to the customer, and no refund will be processed nor a grant of store credit in our store.